Milton Keynes bus operator, Stagecoach East, has revealed some of the messages it has received praising its drivers in recent times.
One customer told Stagecoach East: “Our driver was welcoming and very courteous to passengers, and professional. He also clearly explained to passengers about a diversion in place so that they could get off when they needed to. A smooth drive as well.”
A second said: “Getting the bus this morning and the driver is being so kind and generous, making sure everyone is safely seated before he drives off, to make sure no one falls over. I wanted to compliment him for the care and compassion he is showing to all the older bus users, in addition to being generally lovely and courteous. Keep up the great work!”
Another bus passenger got in touch to say: “Outstanding service! Our driver was incredibly attentive and accommodating of a disabled passenger (a wheelchair user). There was a mother with a child with a large pram, he politely asked them to move off the bus, to let the wheelchair passenger get on with enough space, and once the wheelchair user was in, the pram user got back on the bus comfortably.
“Disabled people deserve top service such as this - keep up the fantastic and empathetic leadership!”
Darren Roe, managing director of Stagecoach East, said: “Our drivers take great pride in offering an outstanding service to our loyal customers, so it is very encouraging to get this feedback.
"At Stagecoach, our promise to our customers is that ‘we’ve got you’, because we recognise how important our services are to so many people in our local communities. We always want to live out that promise in how we work on a daily basis.”
