Complaints Procedure

If you have a complaint about any aspect of MKFM's output or activity, we have put in place a Complaints and Grievance Procedure to deal with your complaint.

Please note that MKFM on 106.3FM is owned and operated by MKFM Limited under a DAB and community radio licence

MKFM's on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

Please note that OFCOM does not regulate any activity online or on social media.

If you hear something on air you think is wrong, please contact us in the first instance. We’d like to help put things right.

You can contact our Chief Executive Darren Dorrington to discuss anything you have heard on air. Please email darren@mkfm.com and your complaint will be fully investigated with a written reply within 14 days.

You can also write to

Darren Dorrington

MKFM LTD

Stadium MK

Stadium Way

Milton Keynes

MK1 1ST

If we are unable to resolve your issue, you can then make a formal complaint to Ofcom by contacting them and including our initial response to your complaint.

Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

You can also call Ofcom on 0845 456 3000 (local rate) or email contact@ofcom.org.uk.

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