A taxi hire driver has been fined after refusing to pick up a passenger with an assistance dog at Benbow Court, Shenley Church End.
After an initial report by the passenger, Milton Keynes City Council investigated the matter and found that Mr Musthafa, who is licensed by West Northants Council, drove past the customer with an assistance dog and made no attempt to pick her up.
In October 2025, Mr Musthafa attended Milton Keynes Magistrates’ Court and pleaded guilty. He was ordered to pay a fine of £405, a victim surcharge of £162 and £600 costs.
Instead of a fine, the court required that Mr Musthafa also pay £200 compensation to the victim.
Under UK law, taxi and private hire drivers must accept passengers with assistance dogs and cannot refuse them unless they have a valid medical exemption. Failure to comply is a criminal offence under the Equality Act 2010.
“People who rely on assistance dogs need support and should never face discrimination,” said Cabinet Member for Regulatory Services, Cllr Mick Legg, “This law exists to protect their independence and ensure they can travel safely and with dignity. We expect drivers to maintain the highest standards and will not hesitate to take action when these are not met. If anyone has experienced similar treatment, I encourage them to get in touch so we can investigate.”
West Northants Council will now review his licence.
Complaints about licensed drivers can be made by emailing taxienforcement@milton-keynes.gov.uk
