Stagecoach launches new smartphone 'busy bus' indicator to help customers plan journeys

    Photo: Gobbiner on Flickr

    Stagecoach is launching a new smartphone 'busy bus' indicator to help customers plan their journeys as services increase across the country.

    The new feature on the Stagecoach bus app will use extensive data and artificial intelligence to provide a traffic light indicator to help customers choose quieter services and maintain social distancing.

    The app is now being rolled out to iOS and android users and is planned to be fully in place by 18 June via the app store and Google Play platforms. The 'busy bus' tracker will provide a regularly updated guide to how busy individual bus services are in networks across the UK.

    Each service in the live map on the app will be colour coded, with quieter buses showing in a green bus icon indicating ‘not too busy’, through to amber ‘quite busy’ and dark amber ‘very busy’.

    Customers can also see where their bus is on the map and when it will be arriving, providing all the information they need at their fingertips.

    Stagecoach is continuing to increase capacity on bus services to support social distancing. Strict cleaning regimes continue for all buses, which includes at least a daily clean of all buses with an anti-viral sanitiser. Contactless payment is also available on all buses.

    The latest UK government advice states that everybody travelling on public transport from 15 June must wear a face covering. Stagecoach’s guide on how to travel safely and comfortably can be found at

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