A McDonald's restaurant in Milton Keynes is currently undergoing a huge makeover which will also create 50 brand new jobs.
The McDonald’s restaurant in Kingston, Milton Keynes, is currently undergoing a restaurant redesign.
Owned and operated by local franchisee, Ken Tomkins, the Kingston restaurant is one of the first McDonald’s in the region to undergo the ‘Convenience of the Future’ restaurant redesign.
The brand new ‘Convenience of the Future’ restaurant revamp programme combines a new restaurant layout with the latest technology to create a more seamless and enjoyable experience for customers.
The Kingston McDonald’s restaurant will now offer a separate ‘McDelivery only’ area, which allows delivery drivers to go in and out of a dedicated courier entrance and service area - away from the restaurant area.
As well as the courier changes, improvements have been made for staff including their break spaces.
Ken Tomkins who owns and operates seven McDonald’s restaurants in Milton Keynes, said “McDonald’s is always looking into ways to improve the customer experience and by investing in these changes in my restaurant- we’ll be doing just that.
"I’m proud to say that as well as improving the customer experience, the investment will create 50 new jobs for local people. I can’t wait to welcome my customers back into the restaurant to experience the changes first hand!”
While the traditional walk-in and Drive-Thru remain core to how customers order, the redesign of McDonald’s kitchens and dining areas as part of Convenience of the Future will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience.
With dedicated areas for the different ways to order, along with the removal of the front counters, the revamp will offer a more efficient way to order and will leave customers with more space to enjoy their meal.
Gareth Pearson, McDonald’s UK&I COO said: “The pace of change within the restaurant industry is relentless, and the pandemic accelerated this with digital adoption gathering greater pace. Our customers rightly expect to have choice in how and where they order and collect their food, and our job is to ensure that every experience is a great one. For this to be the case, we know we also have to provide our restaurant teams and delivery partners with the best possible environment to work in.
“We strongly believe we have to continue to invest to grow, and this investment not only addresses how customers are ordering now but provides us with a platform to continue to adapt in the future, whatever that innovation looks like.”
In 2022, McDonald’s introduced Convenience of the Future upgrades in 200 restaurants, with 800 planned over the next four years.
