The City Council has apologised to a Milton Keynes family after the it was found found guilty of severe maladministration by the Housing Ombudsman.
Milton Keynes City Council had been described as ‘not fit for purpose’ by the local MP, after it was revealed the Housing Ombudsman found it guilty of severe maladministration.
Secretary of State Michael Gove wrote a letter to the council saying it has ‘failed its residents’ following the finding where a vulnerable resident and her son, both with disabilities, were forced to live with outstanding repairs for years.
Now, the Cabinet Member for Housing, Councillor Emily Darlington has issued a personal apology to the family involved.
Milton Keynes City Council says it has changed the housing leadership team since the case, which dates back 'many years'.
Councillor Emily Darlington continued: "The case dates back many years and since I have been the cabinet member, we have changed the housing leadership team and I have been leading the transformation of the MKCC housing service to prevent these unacceptable issues from occurring again. We have made big steps and I’ll push to ensure we keep moving in the right direction"
A statement from the City Council says it 'recognises the decision'.
“We recognise the decision; we apologise to the resident for their experience, and we have put actions in place to prevent these kinds of delays happening again," a spokesperson said.
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