HSBC in Milton Keynes to remain unaffected by mass branch closures

    HSBC in Milton Keynes will not be amongst the 69 UK branches closing this year after a shift towards telephone and internet banking.

    It has been reported by Sky News that fewer than 50% of the bank's customers now actively use its branch network, with the average footfall declining by more than 50% since 2017.

    The closure announcements come as 82 branches were closed across the country in January last year, none of which were Milton Keynes banks.

    HSBC says it aims to redeploy staff in the closing banks to other roles within the bank.

    Jackie Uhi, head of HSBC UK's branch network, said: "Our branches continue to support people with their more complex banking needs, but the way we can do this has also evolved, with the addition of banking hubs, community pop ups and continued use of the Post Office network.

    "We know that the majority of our customers have a preference to do much of their day-to-day banking online or via mobile, so we're removing locations where we have another branch nearby, and where there is a significant reduction in customers using face-to-face branch servicing.

    "This will enable us to invest in locations where our customers are continuing to utilise the branch network, including updating technology and refurbishing branches."

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